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Embassy of Lebanon in United Arab Emirates – Abu Dhabi

General Terms and Conditions of Use for the Embassy Services and Privacy Policy

Date: June 13, 2019

Section 1      Scope of Application

(1)  The use of the “Embassy Software” (the "Services") provided by the Embassy of Lebanon in United Arab Emirates Abu Dhabi (the "Embassy”) is governed solely by the following General Terms and Conditions of Use (the “GTC”), irrespective of the medium (mobile device, desktop, or API) used to access the Service. This GTC form an integral part of all contracts and agreements concluded between the Embassy and the final user who is a Lebanese national resident in United Arab Emirates (each a “Customer” and collectively the “Customers”) regarding the use of the Services, regardless of whether the Customer has or hasn’t set up an account for the use of the Services; they are also valid for any future use of the Services by the Customer even if not separately agreed upon again.

(2)  Terms and conditions of business of the Customer or of third parties shall be excluded even if not expressly objected to by the Embassy in an individual case. Even in the case of the Embassy making reference to a letter or an e-mail including the Customer´s or third-parties’ terms and conditions of business, this may not be construed as agreeing with such terms and conditions of business.

(3)  The Embassy reserves the right to modify the GTC as required. However, modifications of these GTC shall only enter into effect with regard to the individual Customer if and insofar as the Customer

a)   has been informed of such modifications in writing (e-mail, in-App notification, or notification on the Website shall suffice) by including the modified GTC and highlighting the changes (the “Change Notice”);

b)   has not objected in writing (e-mail shall suffice) to the changes within a period of one (1) month following the receipt of the Change Notice and the modified GTC; and

c)   has been informed in writing (e-mail or in-App notification shall suffice) at the time of presenting the Change Notice that his/her/its right of objection expires with the expiry of the deadline pursuant to lit. b) and that his/her/its failure to object is construed as tacit consent to the changed GTC.

(4)  The Embassy reserves the right to set up additional conditions of use for the intended use of specific content, functions and/or services (together referred to as “Additional Services”) or specific arrangements (the “Premium Services”) by a Customer. Such additional conditions of use shall be made available to the Customers prior to the initial use of Additional Services or Premium Services. They shall only be valid if the Customer has gained or been able to gain knowledge of the additional conditions of use and if the additional conditions of use have been accepted by the Customer. In case of any discrepancies between the provisions of such additional conditions and these GTC, the provisions of such additional conditions shall prevail. If a Customer does not agree with or accept the additional conditions of use, the Embassy shall have the right to refuse to provide the use of such Additional Services and/or Premium Services to the Customer.


Section 2      Registration and Contract Conclusion

(1)  To be able to use the Services, the Customer must first create an account (the “Customer Account”). This involves the registration of the Customer via the Embassy’s application for mobile end devices to access the Services Embassy of Lebanon - UAE (e.g. smartphone, tablet) (the "App"). Registration is free of charge and non-binding for the Customer, however, the Embassy reserves the right to charge a fee for the provision of Additional Servcies or Premium Services, subject to the Customer’s prior acceptance of the applicable additional conditions of use for such Additional Services or Premium Services, as the case may be.

(2)  By registering for the Services, the Customer submits an offer to the Embassy to conclude a contract for the use of the Services. The Embassy accepts such an offer in application of the Lebanese law, and a user agreement to which this GTC form an integral part to, is entered into by and between the Embassy and the Customer (each a "Contracting Party" and collectively the "Contracting Parties").

(3)  When registering for the creation of a Customer Account and the use of the Services, the Customer may either provide his/her/its personal data, including his/her/its current phone number and/or e-mail address and create a password (the “Personal Account”), or logs in via his/her/its current and valid Google account (the “Google Account”) or Facebook account (the “Facebook Account”).

(4)  The Customer hereby expressly consents that the Embassy may

a)   access the Customer´s Google Account data or Facebook Account data, as the case may be, consisting, inter alia, of (i) Customer profile data, (ii) e-mail address(es) entered by the Customer in Google or Facebook, and (iii) Customer´s personal contact information (jointly referred to as “Account Data”);

b)   use the Account Data for creating the Customer Account and executing the provision of the Services; and

c)   contact the Customer via text messages, e-mails, or phone calls with codes to complete the registration for accessing the Services.

(5)  By creating a Personal Account or by granting access to the Customer’s Google Account or Facebook Account, as the case may be, the Customer hereby warrants that the personal data underlying his/her/its Personal Account and/or Account Data are true, accurate and complete. Notwithstanding the provision of Services, the Embassy is expressly not obliged to verify the data used by the Customer in creating his/her/its Personal Account or the Account Data for correctness, accuracy and completeness. More information on the scope and kind of personal data and Account Data collected as well as the use, processing, and sharing thereof by the Embassy is provided and accessible under .

(6)  By registering a Customer Account, the Customer confirms to have obtained access to and received the GTC as well as the Privacy Policy of the Embassy, to have had the opportunity to review their respective contents and to accept the GTC and the Privacy Policy. In this context, the Embassy recommends that the Customer prints and files the GTC and Privacy Policy. Should the Customer wish to receive a physical copy of the GTC and/or Privacy Policy, he/she/it is requested to send an e-mail to: giving “GTC” as reference.

(7)  The use of the Services by Customers who are not of legal age or not fully legally competent according to the laws of their country of residence or of the country where they usually reside, is not permitted. By clicking on the activation link, the Customer confirms (i) that he/she is of legal age and fully legally competent and that he/she complies with all required factual as well as legal prerequisites to be able to conclude an effective agreement for the use of the Services provided by the Embassy, and agrees (ii) to observe and comply with all regulations of these GTC.

(8)  The Embassy warrants that it will comply with any and all governmental and other regulations applicable  with regards to the provision of the Services.


Section 3      Scope of Services

(1)  The Embassy offers the Customers the option to use the Services as an App.

(2)  The Services do not provide access to emergency services or emergency service providers, such as the police, fire departments, or hospitals.

(3)  The Services consist of an App where the Customer can register and create his/her/its own profile to connect with the Embassy and other users of the Services (each referred to as "User"), to establish a network or to expand an existing network, to share Account Data, , to scan and create digital business cards, to manage his/her/its personal address book, to create and manage different contact groups, to monitor his/her/its Customer Account, or to post information related to personal. The Customer herewith expressly consents to the use of third-party communication providers by the Embassy with regard to the messenger function (the “Messenger Function”) provided by the Services.

(4)  The Embassy reserves the right to modify or temporarily or permanently discontinue the provision of its Services (or parts thereof) at any time and without prior notice to the Customer. Any liability by the Embassy due to the modification or temporary or permanent modification or discontinuation of the Services provided to the Customer or other third parties is explicitly excluded.


Section 4      Use of the Services

(1)  Access to the Services by the Customer and/or the use of the Services requires a user login (Customer´s e-mail address) and is password-protected via remote data transmission.

(2)  The Customer is not permitted to use the Services or content obtainable from or accessible through the Services (especially, but not limited to, User-Content, designs, texts, charts, images, video recordings, information, logos, software, audio files or computer codes) for commercial purposes, in particular for the purpose of selling own products and/or services without a separate contract. A commercial use within the meaning of these GTC shall not be given if the Customer is using the Services to (i) expand his/her/its business network, (ii) to increase his/her/its own recognition, or (iii) if the use of the Services by the Customer serves to prepare a commercial activity between the Customer and one or several Users.

(3)  The Customer is aware of and consents to the fact that the technical and electronic processing and transfer of Customer-Content involves (i) the transmission to and/or temporary transfer through third-party networks and (ii) therefore may also require modifications for the purpose of adjusting the Customer-Content to the technical requirements of such third-party networks.

(4)  The Services may allow the Customer to access, use, or interact with third-party websites, apps, content, information, statements, advertisements, and other products, services and/or merchandise of such third parties (collectively the “Third-Party Content”). The Customer acknowledges that such Third-Party Content or the use thereof or interaction therewith is subject to the third party’s own terms of use and privacy policies.

(5)  The Embassy is entitled to observe and investigate the compliance with these GTC and with the applicable laws on a regular basis and in individual cases and to initiate all necessary and appropriate legal measures to avoid any illegal and/or unauthorized use of the Services, in particular to collect personal data and/or Account Data for purposes of enforcing the compliance with the provisions of these GTC and all applicable laws, including the provision of personal data and/or Account Data to criminal prosecution authorities or other third parties, such as the third party providing the Messenger Function. Insofar, the Customer hereby expressly agrees that the Embassy may collect, store and provide personal data and/or Account Data and Customer-Contents to third parties for the purpose of enforcing the provisions of these GTC and all applicable legal provisions.


Section 5      Customer´s Responsibilities

(1)  The Customer undertakes to adjust his/her/its personal data and/or Account Data in the case of any change. Section 2 para. (5) applies accordingly.

(2)  Accessing and using the Services requires the correct entry of the user login and corresponding password by the Customer. The Customer is solely responsible for keeping the password private and to secure and safeguard his/her/its device used for accessing the Services. The Embassy assumes no warranty and is not liable for any damages incurred by the Customer arising from or in connection with a loss or misuse of the user login and/or password; this shall not apply if the Embassy is responsible for the loss or misuse.

(3)  It is the sole responsibility of the Customer to decide for which activities his/her/its Customer Account is being used. The Customer undertakes to immediately inform the Embassy in writing (e-mail shall suffice) of any unlawful and/or unauthorised use of the Customer Account and to ensure that he/she/it is logged out properly after each access to the Services. The Embassy assumes no responsibility and is not liable for any damages incurred by the Customer arising from or in connection with the unlawful and/or unauthorised use of the Customer Account, unless the Embassy is responsible for the unlawful and/or unauthorized use.

(4)  The Customer is solely responsible for all content including, but not limited to, contact data, news reports, voicemails, videos and/or photos (jointly referred to as “Customer-Content”) uploaded, disclosed, linked, sent, saved or otherwise made accessible via his/her/its Customer Account (each a “Post”). This also applies to information provided in the Customer profile (the “Profile Information”) as well as to Customer-Content exchanged with or sent or forwarded to other Users via the Messenger Function or user forums. The Customer warrants that he/she/it holds all necessary rights for the Customer-Content Posted and that no third-party rights are infringed. Irrespective of its rights pursuant to the preceding Section 4 para. (5) and succeeding Section 5 para. (6), the Embassy shall not be obliged to review Customer-Content and/or any content transmitted or Posted by the Customer using the Services without priorly having obtained express and substantiated evidence of a breach of law.

(5)  The Customer is responsible for ensuring that the Customer-Content Posted complies with all applicable statutory provisions and official regulations.

(6)  The Embassy reserves the right to monitor and review Customer-Content Posted through the Services or the functions implemented therein and to remove such Customer-Content as a whole or in part that - at the reasonable discretion of the Embassy - infringes applicable statutory provisions, official regulations, third-party rights and/or constitutes a breach of the provisions of these GTC or is otherwise suited to jeopardize or compromise the reputation of the Embassy or the Services, and to temporarily block or entirely delete a Customer Account and his/her/its corresponding Posts.

(7)  Unless otherwise required by applicable law, the Embassy, its organs, legal representatives, employees, and other vicarious agents shall neither be responsible nor liable for acts by and the use of the Services by the Customer or for any content Posted by a User (the “User-Content”). The Customer warrants to take all necessary precautions and/or adopt suitable protective measures to adequately safeguard and protect his/her/its interests and the use of the Services during and in connection with interactions with other Users.


Section 6      Ban of a Customer from the Service

(1)  The Embassy reserves the right to ban a Customer from using the Services if the Customer intentionally enters incorrect and/or incomplete information with regard to key personal data and/or Account Data, if the Customer´s activities are illegal or violate moral standards or if personal data and/or Account Data entered by the Customer, especially names, logos or words/collocations, infringe on Third-Party Data.

(2)  The Embassy shall also be entitled to ban a Customer from using the Services if the Customer uses the Services to disseminate illegal content, in particular xenophobic, racially or ethnically offensive, pornographic, discriminating, defamatory, obscene, threatening, intimidating, harassing, hateful, illegal or otherwise offensive Customer-Content, and/or abuses the Services or parts thereof, such as the Messenger Function or user forums by (i) sending junk mails, chain letters, mass e-mails or spam (spimming, phishing, trolling or comparable types of misuse), (ii) posting Customer-Content and giving the appearance of doing so in the name and on behalf of the Embassy, its organs, legal representatives, employees, or its other vicarious agents, (iii) sending and/or transmitting viruses, malware, or other harmful computer codes, (iv) collecting the User names and/or e-mail addresses of other Users for the purpose of mailing unsolicited messages to the Users, (v) mirroring data and information included in the Services or parts thereof or gaining or trying to gain unauthorized access to the Services or parts thereof, (vi) violating, misappropriating, or infringing rights of the Embassy, including the Privacy Policies, (vii) involve publishing falsehoods, misrepresentations, or misleading statements, (viii) selling, reselling, renting, or charging for the Services, or (ix) altering, adapting, sublicensing, translating, reverse engineering, decoding, decompiling or otherwise fragmenting the Services or parts thereof and any software in connection with the provision of the Services or parts thereof. The same applies if the Customer uses the Services or parts thereof to infringe on Third-Party Data, especially and without being limited to the illegal or unauthorised copying of works protected by copyrights.

(3)  A ban of a Customer from the Services may also be considered if the Customer uses the Services or parts thereof to participate in (i) activities in Cuba, Iran, North Korea, Sudan and/or Syria, (ii) activities with persons or groups of persons and associations named on a sanctions list such as the OFAC (Office of Foreign Assets Control) Specially Designated Nationals List or the Commerce Department’s Denied Persons or Entity List, or (iii) activities aiming at the development, manufacture or production of nuclear weapons, missiles or chemical and biological weapons or serving to prepare such weapons. By using the Services, the Customer confirms that he/she/it is not a resident of one of the above countries or one of the above-mentioned persons or a member of one of the above-mentioned groups of persons and associations, nor that he/she/it does or intents to participate in one of the above-mentioned activities.

(4)  The Customer warrants that he/she/it will not participate in activities which will or might result in a situation where the Embassy - by making available and/or offering the use of the Services - would violate applicable statutory provisions or infringe and/or violate rights contained in Third-Party Data.

(5)  The Customer is obliged to fully defend, indemnify, and hold harmless the Embassy from and against any and all liabilities, damages, losses, penalties, costs, expenditures (including reasonable legal and judicial fees) and fines resulting from or in connection with the unauthorized use of the Services or parts thereof by the Customer or such persons, the Customer is responsible for or the use of which is attributable to the Customer, in particular, but not limited to, (i) Customer-Content, (ii) breach of this GTC and/or Privacy Policy, or (iii) any misrepresentations made by the Customer.


Section 7      Property Rights

(1)  To the extent permitted by law, the Services and its content, in particular texts, charts, images, trade names and trademarks, trade secrets, patents, intellectual property, logos, pictures, audio- and/or video clips, empirical data, digital downloads and data collections (jointly referred to as “Service-Content“) - as long as it is not Customer-Content, personal data and/or Account Data - shall be the property of the Embassy or third parties (each a “Licensor“) who make available or provide Service-Content (jointly referred to as "Third-Party Data") that is legally protected by property and/or other rights. The Embassy does not warrant and assumes no liability for the correctness, completeness, usability or validity of Third-Party Data.

(2)  Should parts of the Services, of the Service-Content or of the Third-Party Data be subject to protective rights, only the Embassy or the respective Licensor shall be entitled to register corresponding property or copyrights.

(3)  The Customer ensures that he/she/it shall refrain from copying, altering, using, disclosing, creating derivative works or imitating the Services, Service-Content and/or Third-Party Data beyond the designated use of the Services without obtaining the prior written consent of the Embassy or the respective Licensor. The Customer confirms to neither remove nor cover, render unrecognisable or otherwise alter trademarks and/or trade names or other logos published by or through the Services, either by the Embassy, Users, or a Licensor.

(4)  The extraction and/or re-use of (parts of) Service-Content and/or Third-Party Data shall require the prior written consent of the Embassy or the respective Licensor.


Section 8      Warranty

(1)  The Embassy does not assume any responsibility or liability for the commercial success or for reaching other business purposes that may be expected by the Customer by registering and/or using the Services. In particular, the Embassy assumes no warranty regarding merchantability, fitness for a particular purpose, title, non-infringement, and freedom of computer viruses or other harmful codes. Furthermore, the Embassy assumes no warranty regarding (i) accuracy, completeness, or usefulness of any content provided through the Services, or (ii) operability, freedom from error, security, freedom of disruptions, delays, or imperfections of function of the Services or parts thereof.

(2)  In the same way, the Embassy does not guarantee that the Customer or a User has the hard- and/or software necessary for using and/or accessing the Services. Any responsibility of the Embassy for a GPS (Global Positioning System) or other data transmission network connection of the Customer or User is excluded.

(3)  The Customer acknowledges that Service-Content, Third-Party Data and/or User-Content is for information and entertainment purposes only and in no case suited to serve as and/or supplement professional, financial, medical, legal or other advice.

(4)  The Services may also include links to Third-Party Content uploaded to the Services by the Embassy or third parties, in particular by other Users. The Embassy assumes no liability, neither for the function of the link in the context of the Services nor for the Third-Party Content accessible through such links.

(5)  The Customer acknowledges and agrees that any Profile Information and Customer-Content Posted by the Customer and which is (i) not serving for the direct bilateral exchange of information between the Customer and a User, (ii) not Posted in the context of a direct multilateral information exchange between the Customer and the members of a specific user group, or (iii) not subjected by the Customer to certain privacy standards available through the Services, may be viewed by any User of the Services or other third parties having access to the Services.

(6)  The Customer undertakes to fully comply with all statutory provisions applicable to the use of the Services and valid for the place where the Services are being used or intended to be used by the Customer.

(7)  The Customer is aware that the Customer Account may be set-up via his/her/its Google Account or Facebook Account, as the case may be. A loss (e.g. due to a temporary blockage or deletion) of the Google Account or Facebook Account, as the case may be, results in the Customer no longer being able to use the Customer Account. The Embassy assumes no liability for the uninterrupted availability of the Customer Account in case of a loss of the Google Account or Facebook Account, as the case may be. The Customer is solely responsible for maintaining the Google Account or Facebook Account, as the case may be. Also, the Embassy is not responsible or liable for the continuous reachability or availability of Google or Facebook and/or for ensuring the uninterrupted transmission of data from Google or Facebook to the Embassy and/or the Services.

(8)  The Embassy strives to ensure the uninterrupted availability of its Services and the correct transmission of data. However, due to the nature of the internet, this cannot be guaranteed at all times. The Embassy makes available the use of its Services on seven (7) days a week and for twenty-four (24) hours each day (24/7) with a guaranteed availability of 95%, i.e. with a total downtime of 5%. This does not account for:

a)   Non-availability due to the insufficient provision of technical requirements (hard- and/or software as well as internet connection) by the Customer and/or User;

b)   Non-availability due to errors and/or defects in the data transmission network, internet connection or other causes within the scope of responsibility of the company operating the communications message server;

c)   Non-availability due to errors and/or defects within the scope of responsibility of Google or Facebook or the data communications company operating the Messenger Function;

d)   Non-availability due to force majeure as defined in the following Section 9 para. (2);

e)   Non-availability due to maintenance; and

f)    Uninterrupted non-availability of less than consecutive fifteen (15) minutes.

(9)  Due to legal regulations, the use of the Services is not available in the following countries: Cuba, Iran, North Korea, Sudan and Syria. The Embassy does not warrant that access to and the use of its Services is available in these countries. The Embassy furthermore reserves the right to extend the list of countries where the use of the Services is not possible if and as required by legal regulations. The Embassy will inform the Customer thereof in advance by e-mail or in-app notification.

(10) Claims, complaints, causes of action, controversies, disputes, and damages based on warranty shall be excluded if the impairment of use is attributable to circumstances for which the Customer is responsible, especially operating errors.


Section 9      Liability for Damages Caused by Fault

(1)  The liability of the Embassy for damages on whatever legal grounds, in particular due to impossibility, default, faulty or incorrect performance, breach of contract, violation of obligations during contract negotiations and tort shall, as far as such liability depends on a proof of fault, be limited as specified in this Section 9.

(2)  The Embassy is not liable for damages caused by force majeure or other unforeseeable events (e.g. war, warlike conditions, operating disruptions (in particular disruptions regarding the availability of the internet and GPS), strike, legal lockouts) that are not under the control of the Embassy. The same applies to damages from and in the context of a download performed in the Customer´s sole discretion or resulting from and arising in the context of accessing User-Content or content, in particular, but not limited to, Third-Party Content obtained otherwise by the Customer during the use of the Services.

(3)  In case of data loss, the Embassy shall be liable regarding the expenditures necessary to restore the lost data if and to the extent the Customer, prior to the measure causing the data loss, has undertaken a proper, reasonable and regularly expected data backup.

(4)  Any liability of the Embassy, its organs, legal representatives, employees and other vicarious agents is excluded for cases of simple negligence, unless a breach of fundamental contractual obligations is involved. Fundamental contractual obligations are obligations that are essential for the proper execution of the user agreement and of the performance on which the Customer relies and which he/she/it is also entitled to expect.

(5)  To the extent the Embassy is liable for damages on the merits pursuant to Section 9 para. (4), the amount of such liability shall be limited to damages that the Embassy has foreseen at the time of entering into the user agreement as a possible consequence of a breach of contractual obligations or which the Embassy, when employing customary standards of care, ought to have foreseen under consideration of all circumstances that were known or ought to have been known to the Embassy, but in no event shall such amount exceed the value of the contractually owed performance. Indirect, special, punitive, consequential, or incidental damages as well as loss of profit or damages to reputation shall be exempt from liability to the extent permitted by the applicable local law.

(6)  The exclusions and limitation of liability set forth in this Section 9 shall not apply to the Embassy’s liability due to wilful misconduct or gross negligence, or wrongful death, personal injury, or harmful health effects, and for liability in accordance with and on the basis of other mandatory statutes.

(7)  Otherwise, the legal regulations shall apply.


Section 10   Granting of Rights by the Customer

(1)  In order to operate and provide the Services, the Customer, by registering, agrees to grant to the Embassy and its affiliated entities an irrevocable, perpetual, non-exclusive, royalty-free, sub-licensable, and transferable right without any content-related or geographical limitations to (i) collect, process, use, copy, safe, duplicate, publish, store, display, adjust, modify and disseminate Customer-Content Posted or User-Content received by the Customer to the extent reasonably necessary and required to operate and provide the Services or parts thereof (such as to allow the Embassy to display the Customer’s profile picture, phone number(s), e-mail address(es), social network contact data, address(es), transmit Customer messages, store undelivered messages for up to thirty (30) days in order to try to deliver them, and as otherwise described in the Privacy Policy), and (ii) by using Customer-Content, to produce other content and/or information or to integrate Customer-Content on other content and/or information.

(2)  The Embassy assumes no warranty and is not liable for any violation and/or infringement of intellectual property rights, copyrights, trademark rights, or other proprietary rights (each a “IP-Right” and jointly the “IP-Rights”) of the Customer by third parties or Users, unless the Embassy has been notified by the Customer of such violation and/or infringement and failed to take reasonable measures to terminate such violation and/or infringement within a reasonable period of time.

(3)  To report IP-Right violations and/or infringements and request that the Embassy removes any violating and/or infringing content it is hosting, the Customer, or any other third party (each a “Claimant”) is required to e-mail a completed IP-Right violation and/or infringement claim to , including all of the following information

a)   complete contact information (i.e. full name, e-mail address, and phone number). The Embassy regularly provides the Claimants’ contact information, including his/her/its name and e-mail address (if provided), the name of the organization or client who owns the IP-Right in question, and the content of the Claimants’ report to the person whose content the Claimant is reporting. Therefore, the Claimant may want to provide a professional or business e-mail address where he/she/it can be reached;

b)   a description of the IP-Right the violation and/or infringement of which is claimed by the Claimant;

c)   a description of the contend hosted on the Embassy’s Services that is subject of the alleged IP-Right violation and/or infringement;

d)   information reasonably sufficient to permit the Embassy to locate the violating and/or infringing content on the Services;

e)   a declaration that (i) the Claimant has a good faith belief that the use of the protected content described above, in the manner the Claimant has complained about, is unauthorized by the IP-Right owner, its agent, or the law, (ii) the information that the Claimants’ claim is accurate, and (iii) a declaration, under penalty of perjury, that the Claimant is the owner or authorized to act on behalf of the owner of the IP-Right that is allegedly violated and/or infringed;

f)    the Claimants’ electronic signature.

(4)  Before a Claimant reports a claim of an IP-Right violation and/or infringement, he/she/it may want to send a message to the relevant User believed to violate and/or infringe an IP-Right, without contacting the Embassy.


Section 11   Termination

(1)  The user agreement can be terminated at any time by each of the Contracting Parties and without observing a notification period or stating a particular reason.

(2)  If the Customer intends to terminate the user agreement, it shall suffice if the Customer deletes his/her/its Customer Account and stops using the Services.


Section 12   Miscellaneous

(1)  The Embassy is entitled to transfer or assign all rights and obligations arising from or in connection with these GTC in whole or in part to any of its affiliated entities or in connection with a (forward/reverse triangular) merger, acquisition, restructuring, sale of assets, or change of control, by operation of law or otherwise. Other than that, the rights and obligations arising from these GTC may not be assigned unless the other Contracting Party has given its prior written consent.

(2)  The place of performance for all obligations resulting from the contractual relationship of the Embassy shall be the domicile of the Embassy, unless otherwise agreed upon in writing between the Contracting Parties.

(3)  The place of jurisdiction for any and all disputes arising from and/or in connection with the contractual relationship between the Contracting Parties shall be - at the discretion of the Embassy - either the domicile of the Embassy or the domicile of the Customer.. The place of jurisdiction for any legal proceedings against the Embassy is Lebanon; however, compelling statutory provisions concerning exclusive jurisdiction remain unaffected by this provision.

(4)  For evidentiary purposes, all oral modifications of or supplementations to the user agreement or these GTC (priority of individually agreed terms shall be confirmed in text form (e.g. via e-mail), unless required by law to be made in writing to be effective. In this case, the modification or supplementation must be made in writing to be effective. No other agreements than those laid down in these GTC were made between the Contracting Parties and there are no further oral agreements.

(5)  The relationship between the Contracting Parties as well as these GTC are exclusively governed by the laws of the Republic of Lebanon, excluding the conflict of law provisions and the UN Convention on the International Sale of Goods.

(6)  Should the Customer violate any of the provisions of these GTC and should the Embassy not impose a penalty for such violation, this shall not be construed as a waiver by the Embassy of compliance by the breaching Customer with the violated provision, and neither shall it mean that the violated provision had been contracted away by conclusive conduct.

(7)  Should present or future provisions of these GTC be or become invalid, ineffective or unenforceable as a whole or in part, this shall not affect the validity of the other provisions of these GTC. The same shall apply in the case of a gap in the GTC. If the invalid, ineffective or unenforceable provision is not a provision serving to protect the Embassy and/or the Customer, an adequate provision shall be agreed upon as a replacement which comes as close as legally possible to what the Contracting Parties intended or would have intended in accordance with the purpose and intent of these GTC, would they have recognized the invalid character, ineffectiveness, or gap. If the ineffectiveness or invalid character or unenforceability of a provision is due to a measure of performance or time stipulated therein (deadline or date), the legally permitted measure most closely approximating to the ineffective or unenforceable provision shall replace the provision originally agreed upon. Otherwise, the invalid, ineffective or unenforceable provision shall be replaced by the corresponding statutory provision according to applicable Lebanese law.

Embassy Privacy Policy


Section 1      General

(1)  Respect for the Customer’s privacy is coded into the DNA of the Embassy. Since the Embassy started to provide its Services they were built with a mind-set of strong privacy principles.

(2)  The Services provided by the Embassy include the provision of the App and API. The following terms (jointly the “Privacy Policy”) help to explain the Embassy’s information practices in order to explain what kind of information are collected and how this affects the Customer. The Privacy Policy also explains the steps taken by the Embassy to protect the privacy of the Customer and how the Customer can control the dissemination and exchange of such information and how to communicate using the Services.

(3)  The Privacy Policy applies to all Services provided by the Embassy, including for the purposes of this Privacy Policy, the Additional Services, the Premium Services, the App, Service features, and the software used to provide the Services. This Privacy Policy does not apply to any information that the Embassy collects offline or through websites, mobile sites or apps that do not link to this Privacy Policy. Also, in the event the Customer shares information with third parties, e.g. by using and/or accessing services provided by third parties, which are linked through the Services, such third parties’ own terms and privacy policies will govern the Customer’s use of such third parties’ services.


Section 2      Information collected by the Embassy

(1)  The Embassy may receive and/or collects information, including Individual Data, when operating and/or providing the Services and/or when the Customer installs, registers with, accesses, or uses the Services.

(2)  When creating a Customer Account, the Customer provides the Embassy with his/her/its Individual Data, including his/her/its name, postal address, phone number, e-mail address(es), login user names and/or passwords, and, as the case may be, Google Account or Facebook Account data.

(3)  If and to the extent, the Customer adds additional Profile Information to his/her/its Customer Account, such as, but not limited to, profile name, profile picture, preferred phone number, nickname, private address, business address, employer, job title, and status messages, such information will also be collected by the Embassy. The Customer is aware that additional Profile Information may be considered as special categories of personal data and therefore can only be processed by the Embassy on the basis of the Customer’s voluntary and at any time withdrawable explicit prior consent.

(4)  As part of the Services, the Embassy enables the Customer to create contacts manually or by scanning QR codes (the “Contact Data”). The information received by using this feature is stored by the Embassy and used to help the Customer managing his/her/its contacts and to expand the Customer’s network by identifying contacts that are already Users and helping to connect with such Users.

(5)  The Embassy uses the Customer’s geographic area and knows the device the Customer uses to access the Services in order to help the Embassy to synchronize the Contact Data correctly with the cloud and the Customer’s device and to improve the quality and functions of the Services.

(6)  The Embassy collects billing addresses and credit card information if the Customer purchases Additional Services or Premium Services, as the case may be. However, credit card information are not stored with the Embassy but with the payment processing partner of the Embassy.

(7)  The Customer may provide the Embassy with information related to his/her/its use of the Services (such as App performance or other issues), including copies of his/her/its messages, and how to contact the Customer in order for the Embassy to provide the Customer with support.


Section 3      Automatically collected Information

(1)  The Embassy collects Service-related, diagnostic, and performance information, including information about the Customer’s activity (such as how the Customer uses the Services, interacts with other Users, and the like), log files, and diagnostic, crash, and performance logs and reports.

(2)  If the Customer pays for the provision of the Services or parts thereof, the Embassy may receive information and confirmations, such as payment receipts, from app stores or other third parties processing the Customer’s payment.

(3)  The Embassy collects device-specific information when the Customer installs, accesses, or uses the Services or parts thereof, including information such as hardware model, operating system information, browser information, IP-address, mobile network information, including phone number, and device identifiers.

(4)  Furthermore, the Embassy collects device location information (so called geocoding) if the Customer uses the location features implemented in the Services, such as if the Customer chooses to share his/her/its location with his/her/its contacts, views locations nearby or which other Users have shared with the Customer, and the like, as well as for diagnostic and troubleshooting purposes, such as the Customer having trouble with the App’s location features.

 (5) The Embassy also collects information about the Customer’s online and status message changes on the Services, such as whether the Customer is online, when he/she/it last used the Services, and when he/she/it last updated his/her/its status message.


Section 4      Third Party Information

(1)  The Embassy receives information provided by third parties, which may include information about the Customer.  

(2)  The Embassy collaborates with third-party providers within the framework of an underlying data processing contract to help the Embassy to operate, provide, improve, understand, customize, support, and market the Services on behalf and upon directions of the Embassy, such as third-party providers supporting the Embassy in the distribution of the App, provide the infrastructure for the Services, supply maps and place information, process payment, and market the Services. Such third-party providers may provide the Embassy with information about the Customer, such as app stores providing the Embassy with reports to help the Embassy to diagnose and to fix service issues.

(3)  If the Customer permissibly uses the Services in connection with third-party services, the third-party service providers may provide the Embassy with additional information about the Customer.


Section 5 Use of Information, Purpose of Data Processing, Legal Basis for Data Processing and Information about Automated Decision Making including Profiling

(1)  In general, all information received and processed by the Embassy in relation to the Customer (the "Customer Information") is used to support the Embassy in operating, providing, improving, understanding, customizing, and marketing the Services. Therefore the legal basis for the processing of Customer Information is the fulfilment of the contractual obligations arising from and in connection with the user agreement concluded by and between the Customer and the Embassy according to applicable Lebanese law. In individual cases, the Embassy may also process Customer Information in order to comply with applicable legal requirements ), or  where the processing is necessary for the purposes of pursuing legitimate interests of the Embassy or of a third party (e.g. prosecution of legal claims, guaranteeing IT security, prevention and investigation of criminal/illegal activities), except where the interests or fundamental rights of the Customer, which require protection of personal data, outweigh such legitimate interests.

(2)  In detail, the Embassy uses the Customer Information to

a)   operate and provide the Services, including Customer services;

b)   evaluating, improving, fixing, and customizing the Services;

c)   researching, developing, and testing new services and features;

d)   conducting troubleshooting activities;

e)   responding to Customer inquiries;

f)    verifying Customer Accounts and activities;

g)   protecting against fraud and other unlawful activities, claims and other liabilities, such as investigating suspicious activities or violations of the GTC or other applicable terms, as the case may be;

h)   ensuring the legal and permissible use of the Services;

i)    communicating with the Customer, such as information regarding new services or updates of the GTC, or, as the case may be, other applicable terms, or this Privacy Policy.

(3)  The Embassy does not allow third-party banner advertisements on the Services

(4)  The Embassy does not use means of automated decision-making or profiling.


Section 6          Sharing Information, Recipients and Categories of Recipients of Customer Information

(1)  The Embassy shares Customer Information to support the  operation, provision, improvement, understanding, customization, and marketing of the Services.

(2)  Account Data may be available to any User of the App, although the Customer can configure the Services’ settings to manage certain information available to other Users.

(3)  Users with whom the Customer communicates may store or re-share Account Data or Customer Data or parts thereof with other third parties. The Customer can use the Services’ settings and the block feature in the Services to manage the Users with whom he/she/it communicates and the information the Customer shares with such Users.

(4)  On the basis of the Customer’s voluntarily and at any time withdrawable prior consent, the Embassy shares the Customer’s Personal Account with its contractual partner Smart Contact GmbH, c/o Niederurseler Allee 8-10, 65760 Eschborn, Germany, for providing the Customer with the oppontunity to log into the global network of Smart Contact GmbH. There is no obligation for the Customer to declare his/her/its consent or to make use of Smart Contact GmbH’s services. If the Customer decides to use Smart Contact GmbH’s services (e.g. on Smart Contact GmbH’s website, app or API), the relationship between Smart Contact GmbH and the Customer is solely governed by Smart Contact GmbH’s conditions, terms of use, privacy policies and the like. The Embassy ist not responsible for the processing of Individual Data in the context of services provided by Smart Contact GmbH as the sole controller of such services.

 (5) The Embassy also shares and grants access to certain and purpose-related limited Customer Information with service providers who perform services on behalf an upon directions of the Embassy in connection with the provision of the Services within the framework of an underlying data processing contract, such as, inter alia, service providers rendering maintenance and/or payment services on behalf of the Embassy. The Embassy does require these service providers to use Customer Information solely in accordance with its instructions and terms or with the express permission of the Customer and does not authorize these service providers to use or disclose Customer Information except as necessary to perform services on behalf of the Embassy or to comply with legal requirements.

(6)  In addition, the Embassy may disclose Customer Information (i) if required to do so by law or legal process, (ii) to law enforcement authorities or other governmental officials, (iii) when the Embassy reasonably believes disclosure is necessary or appropriate to prevent physical harm or financial loss, (iv) to enforce the GTC and any other applicable terms and policies, (v) in connection with an investigation of suspected or actual fraudulent or illegal activity, security or technical issues, or (vi) to protect rights, property, and safety of the Embassy, its Users or other third parties such as Licensors. The Embassy also reserves the right to transfer Customer Information in the event the Embassy sells or transfers all or a portion of its business or assets (including in the event of a reorganization, dissolution or liquidation).

(7)  All the rights and obligations of the Embassy under this Privacy Policy are freely assignable to any of the Embassy’s affiliated entities or in connection with a (forward/reverse triangular) merger, acquisition, restructuring, sale of assets, or change of control, by operation of law or otherwise.


Section 7      Management of Information

(1)  The Customer may manage, change, limit, or delete his/her/its information either by

a)   changing the Services' settings to manage certain information available to other Users, such as managing the contacts, groups, and broadcast lists, or use the block feature to manage the Users with whom the Customer communicates; or

b)   changing his/her/its mobile phone number, e-mail address(es), profile name, profile picture and other Account Data or Contact Data; or

c)   deleting the Customer Account at any time using the in-App “delete my account” feature. The Customer acknowledges that the deletion of the App from his/her/its device without using the in-App “delete my account” feature does not delete the information stored by the Embassy. The Customer has to use the in-App “delete my account” feature to also delete the information stored. However, the deletion (whether from the device or through the in-App “delete my account” feature) does not affect the Customer information other Users have, such as a copy of the latest contact data provided to them by the Customer.

(2)  The Customer has statutory claims regarding the disclosure of the scope and content of the Customer Information stored by the Embassy, as well as, correction, deletion and blocking Individual Data as set forth in more detail in Section 12. The quickest, simplest and most convenient way to exercise these rights may be by loging-in into the Customer Account and directly editing the Customer Information, or by deleting the Customer Account as a whole, or terminating the user agreement with immediate effect by notifying the Embassy thereof.

(3)  If the Customer does not want the Embassy to collect and process any of his/her/its information, the Customer should neither install the App nor register for, access, or use the Services.


Section 8      Protection of Information

The Embassy maintains administrative, technical and physical safeguards designed to protect the Customer information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Because submissions of information over the internet are never entirely secure, the Embassy cannot guarantee the security of information the Customer submits via the internet and such submissions are made at the Customer’s own risk.


Section 9      Information about Storage and International Transfer

For the performance of the user agreement and the fulfilment of the Embassy’s contractual obligations arising therefrom, the transfer of Individual Data to other countries where the Embassy or service providers have their facilities, irrespective of where the Customer registers for, accesses or uses the Services, can be necessary. The Customer is aware that the applicable laws, regulations and standards of the countries in which his/her/its Individual Data may be stored or processed may be different from those applicable in his/her/its own country.


Section 10   Changes and Contact

(1)  The Embassy may amend or update its Privacy Policy from time to time. In doing so, the Embassy will provide the Customer with a notice of such amendments and/or updates, as appropriate. The continued use of the Services by the Customer is construed as the Customer’s acceptance of such amendment and/or update. If the Customer rejects to accept the amended Privacy Policy, the Customer is obliged to terminate the use of the Services.

(2)  In case of any questions about this Privacy Policy, please contact the Embassy at:

              The Embassy of Lebanon in United Arab Emirates Abu Dhabi

              Rashid bin Saeed Al Maktoom Road, PO Box 4023

              Abu Dhabi – UAE

Last Modified Date 26/06/2019 - 01:45 PM
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